Scheduling Your Appointment
When scheduling an appointment, you may be asked the reason for the massage appointment and any expectations that you have for the session. For your first massage appointment you will be asked to fill out a Client Intake Form, to provide your therapist a comprehensive idea of how they may be able to help your musculoskeletal needs. A free consultation during every massage is included as we will talk about your massage therapy needs and concerns, as well as a comprehensive massage therapy plan during each session. If you have any questions when booking the appointment, feel free to ask your therapist.
*Please note that anyone 18 years or younger must be accompanied by a parent/guardian during the complete session due to NY state laws and our company policy.
*Per NY state law, clients will be draped at all times during the session.
*Massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition
*People who have special health needs and considerations may be asked to provide a doctor note to clear them for massage therapy work.
*We comply with HIPPA laws and client privacy.
*We may accept insurance or flexible spending dollars on a case-by-case basis. In the event that the insurance company denies payment or makes partial payment, you are responsible for the balance, deductibles, and co-pays.
*We ask that you try to cancel your appointment 24 hours in advance, however unlike other facilities; We currently charge a 60% cancellation fee on all our services. With this in mind, after your 3rd Cancellation, we may refuse service.
*Under strict laws we do not provide service for people who are under the influence of narcotics/alcohol as massage may affect them adversly. Our staff may refuse service if the client is "suspected" of being under the influence of substance abuse drugs or alcohol. Please let your therapist know of any prescribed medication that may have adverse side effects.